Terms of service

Welcome to Elowen Critters!
Throughout this site, the terms “we”, “us” and “our” refer to Elowen Critters.

We operate this store and website (the “Services”) to provide you with a thoughtful, easy, and enjoyable shopping experience. Our store is powered by Shopify, which helps us securely deliver our products and services to you.

By visiting or using our Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your place of residence, or that you have given consent for any minors using your devices.

When placing an order or creating an account, you agree to provide accurate and up-to-date information. You are responsible for maintaining the security of your account and for all activity under it.

SECTION 2 – OUR PRODUCTS

Each Elowen Critters item is made especially for you. Because of this:

Slight variations in colour or appearance may occur depending on your screen or device
Product images are for illustration purposes and may differ slightly from the final item

We reserve the right to update, modify, or discontinue products at any time.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. We may accept or decline any order at our discretion.

Orders are only confirmed once payment has been processed and you receive confirmation from us.

Because our items are made to order, we may not be able to cancel or change orders once they’ve been placed.

All purchases are subject to our Refund Policy.

SECTION 4 – PRICING & BILLING

All prices are listed at the time of purchase and may change without notice.

Prices do not include shipping, taxes, or customs fees unless stated otherwise.

You agree to provide accurate payment and billing details and confirm that you are authorised to use the payment method provided.

SECTION 5 – SHIPPING & DELIVERY

Delivery times are estimates and not guaranteed.

We are not responsible for delays caused by shipping carriers, customs, or events outside our control.

Once your order has been handed to the carrier, responsibility passes to you.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this site—including artwork, designs, branding, and images—belongs to Elowen Critters (unless otherwise stated) and is protected by intellectual property laws.

You may not use, reproduce, or distribute our content without permission.

SECTION 7 – THIRD-PARTY TOOLS & LINKS

We may provide access to third-party tools or links. These are offered “as is,” and we are not responsible for their content or use.

SECTION 8 – SHOPIFY

Our store is powered by Shopify, but all purchases are made directly with Elowen Critters.

Shopify is not responsible for any issues related to your orders.

SECTION 9 – PRIVACY

Your personal information is handled in accordance with our Privacy Policy and Shopify’s Privacy Policy.

SECTION 10 – FEEDBACK

If you share feedback, reviews, or suggestions with us, you allow us to use them to improve and promote our Services.

SECTION 11 – ERRORS

We reserve the right to correct any errors or inaccuracies and to cancel orders if necessary.

SECTION 12 – PROHIBITED USES

You agree not to misuse the Services, including:

Violating laws
Infringing on intellectual property
Disrupting or damaging the website

We may suspend or terminate access if these terms are violated.

SECTION 13 – TERMINATION

We may terminate access to our Services at any time if necessary. Any outstanding obligations will remain in effect.

SECTION 14 – DISCLAIMER

Our Services and products are provided “as is” without guarantees of uninterrupted or error-free use.

SECTION 15 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Elowen Critters is not liable for any indirect or consequential damages arising from the use of our Services or products.