Legal notice

1. Business Information

This website is operated by:

Business Name: Elowen Critters
Owner: Minna Välitalo
Email: minna.valitalo[at]protonmail.com

2. Contact Information

For any inquiries, customer service requests, or complaints, please contact:

Email: minna.valitalo[at]protonmail.com

3. Website Information

This online store provides products for sale via an e-commerce platform hosted by Shopify.

All orders placed through this website are subject to our Terms of Service, Privacy Policy, and Refund Policy.

4. Product Information

We strive to ensure that all product descriptions, images, and prices are accurate and up to date. However, errors may occur. We reserve the right to correct any errors and update information at any time without prior notice.

5. Pricing & Payments

All prices include applicable taxes unless stated otherwise. Additional delivery costs may apply and will be clearly indicated at checkout.

Payments are processed securely via third-party payment providers.

6. Delivery

We aim to dispatch orders within seven days. Delivery times may vary depending on location and shipping provider.

7. Consumer Rights

As a customer based in the EU, you have statutory rights under consumer protection laws, including:

The right to receive goods that are as described and of satisfactory quality
A 14-day right of withdrawal (cooling-off period) for online purchases
The right to refunds, repairs, or replacements, where applicable

These rights are required under Irish and EU e-commerce regulations.

8. Returns & Refunds

Please refer to our Refund Policy for full details on returns, exchanges, and refunds.

9. Intellectual Property

All content on this website (including images, text, logos, and designs) is the property of Elowen Critters unless otherwise stated. Unauthorized use, reproduction, or distribution is prohibited.

10. Data Protection & Privacy

We are committed to protecting your personal data. Please review our Privacy Policy to understand how your data is collected, used, and stored in accordance with applicable laws (including GDPR).

11. Limitation of Liability

To the fullest extent permitted by law, Elowen Critters shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or the purchase of products.